Refund policy
STUDIO NARAH — RETURNS & REFUNDS POLICY
Effective Date: August 2026
STUDIO NARAH is committed to delivering products that meet our standards of quality, craftsmanship, and presentation. Please review this policy before completing your purchase.
RETURNS
Eligible full-price merchandise may be returned within 14 calendar days of delivery.
To qualify for a return, merchandise must be:
- Unworn, unused, and unwashed
- Free from odors, stains, damage, or signs of wear
- Returned with all original tags attached
- Returned with original product packaging and included accessories
- In resalable condition
A return request must be approved by STUDIO NARAH before merchandise is sent back.
Items that do not meet these conditions may be refused.
RETURN SHIPPING
Unless the merchandise arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
If STUDIO NARAH provides a prepaid return label for a standard return, the cost of that label may be deducted from the refund.
Original outbound shipping charges are non-refundable except where required by law or where the return resulted from an error by STUDIO NARAH.
Customers should retain return tracking information until the return has been completed.
REFUNDS
Returned merchandise will be inspected before a refund is approved.
Once an eligible return has been received and accepted, the refund will be issued to the original form of payment.
Shipping charges, return-label costs where applicable, and other non-refundable charges will not be included unless required by law.
Bank and card-processing times may vary after STUDIO NARAH issues the refund.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, contact concierge@studionarah.com within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the merchandise
- Clear photographs of the packaging when relevant
Claims submitted within 48 hours allow STUDIO NARAH to investigate shipping and fulfillment issues promptly.
Claims submitted after 48 hours are not automatically eligible for refund, replacement, or exchange and will be reviewed individually based on the condition of the merchandise, available documentation, and circumstances of the claim.
STUDIO NARAH may request additional photographs or information before determining the appropriate resolution.
Where approved, the resolution may include replacement, repair, exchange, store credit, or refund, depending on the circumstances and applicable law.
CANCELLATIONS
Orders may be cancelled within 15 minutes of purchase, provided fulfillment has not already begun.
After the 15-minute cancellation period, STUDIO NARAH cannot guarantee that an order can be stopped or modified.
If an order has entered fulfillment or has already shipped, the applicable return policy will apply.
EXCHANGES
Direct exchanges are not guaranteed because STUDIO NARAH inventory may be limited.
Where an exchange is available, it will be subject to current stock availability.
Otherwise, customers may return an eligible item under this policy and place a new order.
FINAL SALE ITEMS
Items clearly identified as FINAL SALE before purchase are not eligible for return or exchange for change of mind.
This does not remove any rights or remedies that cannot legally be excluded.
PREORDERS
Preorder merchandise is governed by the separate STUDIO NARAH Preorder Policy.
Preorder terms may include different cancellation, production, fulfillment, and return conditions from standard in-stock merchandise.
Applicable preorder terms will be displayed or linked before purchase.
If STUDIO NARAH cannot ship an online order within the timeframe promised at purchase, applicable federal rules require notice of the delay and the appropriate opportunity to consent to the delay or receive a refund.
SHIPPING DELAYS
Processing and shipping estimates are provided in good faith.
If STUDIO NARAH cannot ship within the timeframe communicated at purchase, customers will be notified and provided the options required by applicable law.
Carrier delays occurring after an order has been transferred to the shipping carrier are outside STUDIO NARAH's direct control, but we will provide reasonable assistance when possible.
LOST OR MISSING PACKAGES
Customers are responsible for providing a complete and accurate shipping address.
If tracking shows a package as delivered but the package cannot be located, contact concierge@studionarah.com promptly.
STUDIO NARAH will review the available tracking and delivery information and assist with reasonable next steps.
A carrier delivery scan does not automatically determine the outcome of every claim.
ORDER MODIFICATIONS
STUDIO NARAH cannot guarantee changes to size, color, quantity, shipping address, or other order details after an order has been submitted.
Contact us immediately if a correction is required.
RETURN ABUSE
STUDIO NARAH reserves the right, subject to applicable law, to refuse returns or future transactions involving suspected fraud, excessive or abusive return activity, altered merchandise, merchandise showing signs of wear, or conduct inconsistent with this policy.
CONTACT
STUDIO NARAH
Customer Care
concierge@studionarah.com
studionarah.com